When purchasing goods, you enter into a legally binding contract with the seller. It is our duty to make you aware of the conditions you are accepting when you place an order. There's also some useful information on this page too!
TartyBikes is a UK based company and complies with UK consumer law including the Distance Selling Regulations. This means that when shopping with us you won't get ripped off, you'll get your parts as quickly as possible, and we'll sort out any problems you may have. Our Terms and Conditions do not affect your statutory rights.
To view our reviews, collected by 3rd party website Review Centre, please click here. These are completely independent reviews left by customers of their own accord with no incentives offered. Further feedback can be seen by clicking here.
- International Orders
- Returns - Please use our returns form when returning any items.
- Warranty: Individual Parts
- Warranty: Complete Bikes
- Discount Codes and Promotions
- Failed Orders
- Credit Card Security
- Stock Levels
- Accuracy of Information
- Site Usage
- User Generated Content
- Company Information
To see this page in a different language, please click one of the flags below. Please note that this is a computer translation, it should only be used as a guide!
Where possible we like to offer great customer service and sales support, regardless of the country you live in - our customer feedback can be seen by clicking here. We have sent orders to over 75 countries so far (as of June 2012) and our customer base is still growing!
Our website has a built in IP address recognition system which automatically detects your country and displays prices with or without Value Added Tax depending on your location. So, customers located outside the European Union, living in the Channel Islands or other tax-free areas will have prices displayed without VAT and billed as such. Please check the flag shown in the top left hand corner of your screen matches your location!
We have automatic postage price quotes available on our website, so to check delivery costs, simply add the item to your basket and our website will show you the delivery options and associated prices. You can remove the item afterwards no problem. This system covers nearly all items to most countries. Please be aware that we are unable to send to 'PO Box' addresses.
Please be aware that the stock levels on our website are 'live' and they are not updated for the products on your order until the payment has completed. So, in rare cases, a product showing as 'In Stock' when you place the order may be 'Out of stock' when you have paid for the order. This is normal so do not worry!
Please note: Customers living outside the EEC (European Economic Community) may have import fees and/or taxes added to their deliveries by you country's customs office when entering the destination country - this is why we remove UK sales tax of 20% for all orders that are sent to outside the EEC.
We do not have any control over these fees and are not legally responsible for them. It is the responsibility of the customer to research into any fees that may be charged and pay these on arrival. You will be able to find information about this on your country's government website, but there is a useful calculator that can help to estimate import fees here: Import Fee Calculator. In some cases import charges may take weeks or months to be billed for, but usually after 2-3 weeks it is safe to assume that your order has not been subjected to any import fees. As always, if you would like any help with looking into this please don't hesitate to contact us.
Overseas orders are either sent by Royal Mail (small items), or an International Courier for larger items (usually FedEx). We are unable to offer a definite same-day dispatch service on overseas parcels so please note that, if you are using Bank Transfer or Paypal payment methods, it may take up to 2 working days to ship your order once payment has been received. This is to cover clearance of monies in Paypal, or the arrival of an advice slip from our bank for transfer payments.
We cannot ship to APO / military addresses.
As always, if you have any questions don't hesitate to contact us
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Returns information (All products):
When returning items, please include a returns form (click to download). This will increase the speed and efficiency with which we can deal with your return and/or refund!
Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched for up to 14 days from receipt date. You do not have to give any specific reason for the return of such goods, even if you've ordered the wrong thing or you simply don't like what you've ordered that's fine! We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they're not what you expected.
Our 'late' returns policy allows you to return an item at any time (we've even taken returns on products purchased over a year ago!), however we reserve the right to levy a charge of 10% of the total value of the goods returned if the 14 day deadline is passed. All 'late' returns are still subject to the other terms detailed of our returns policy:
- Goods must be saleable as new items; that is, in the same condition you would expect to receive the item had you bought it new. If you can also return the original packaging, that would be great please.
- Goods must not be fitted or used (this also includes the absence of any marks from fitting/checking the product, such as the grinding of rims or building of rims into a wheel).
- Goods must not be modified or personalised (such as respraying).
- We are not able to refund postage and packaging charges, both from and to ourselves, under any circumstances excepting a mistake on our part (such as posting you an incorrect item).
- If your order was sent with free items (such as a T-Shirt or Chainstay Protector) you must also return these if the goods you send back reduce the overall order value under the free item threshold. If you do not send these back, your refund amount will be reduced by the full retail value of the free items.
- International returns must be marked as 'RETURN - FAILED SALE' on any customs documentation. If there are any customs fees to pay, we will deduct these from your refund/credit.
If you select to 'refuse' a parcel which FedEx are due to deliver, it will be returned back to us. However, there will be a charge for the return shipment (which is more expensive than the outgoing cost) and also a 'returned goods fee' of £21, and these will be deducted from your refund amount.
Return of: New items
There is no need to contact us before you make a return, however in many cases we are able to help with your issue and prevent the need for a return, so if you are at all in doubt don't hesitate to get in touch. If you do need to send your items back, please use our returns form as it will ensure your return is dealt with as quickly as possible. We recommend using a recorded service when you send items back as it requires a signature on arrival.
Return of: Special Order Items
These are still eligable for a refund, but there is 10% fee (10% of the value of the special order item). This will be taken from your refund. If you require an exchange, we may choose to wave the fee, depending on the individual circumstance. Please contact us if you're unsure.
Return of: Custom built products including Wheels and Bikes
When we custom build wheels or a bike for you, it is built specifically for you, and to your exact specification. This means that we are not obliged to accept back custom built items for a refund or exchange. Custom built wheels will be accepted back but a GBP25 (twenty five pounds) per wheel charge will be levied on an exchange or refund, to cover the postage, and the time and effort absorbed in creating the wheel. This fee may be more for international customers, please contact us for details.
Complete custom bikes may also be returned, but we will levy a charge equal to 10% of the value of the bike. This is to cover our costs of dealing with the return and setting up the sale of it to another customer.
Return of: New items returned because we have posted you the wrong part
Believe it or not we do make mistakes on the odd occasion! If we have sent you a part which is different to what is listed on your invoice we will be more than happy to make an exchange and pay your Second Class Recorded postage (or Standard Parcels for larger items) costs for returning the item. If you wish to use a faster service to return the items that is no problem, although we will only re-imburse you for the amount a 2nd Class/Standard Parcels delivery would cost.
Return of: Complete shipments because of an incorrect address being specified, or nobody being available to sign for your parcel:
We can either re-send your parcel (with updated address if necessary) which will require you to pay for delivery again, or we can take the items back into our stock and refund you minus our costs for receiving the parcel back. In either of the above cases we have done everything instructed in order to try and deliver your parcel, so it is not our fault should it be returned.
In the rare case that any of the items in your order are incorrect, missing or damaged:
Firstly, please accept our apologies! We ask that you, the customer, informs TartyBikes of any mistakes within three working days of receiving the order. If you do not contact us within this time then we will assume that everything on your order is correct.
When you contact us, please let us know details of the two names circled on your receipt - these are the names of the guys who picked, packed and checked your order (Adam - Ben - Charlie - Jane) and they will know if a small item has been hidden away somewhere which may be why you can't find it!
Any externally damaged packages must be signed as 'Damaged' with the carrier upon delivery; failure to do so will greatly reduce the chances of any successful claim for loss or damage against our delivery companies
All returns should be made to the following address (also listed on our returns form):
As always, if you have any questions or comments, or require further information, please do not hesitate to contact us.
Warranty: Individual Parts
Although all parts sold are covered by warranties covering materials and/or manufacturing defects; reckless riding and/or improper maintenance of your bike (including the incorrect installation or modification of any parts) may have a detrimental affect on any subsequent warranty claims made. Where possible, any warranty claims should be returned with receipts from bike shops where the parts were fitted, to confirm to us the components were correctly installed.
The warranty period varies depending on which part you have purchased but is usually 6 months from the date of purchase. If you would like to know exact details for any component, please do not hesitate to contact us.
The warranty does not apply to damage or failure due to accident, abuse, crash damage, neglect or use in competitive situations. Similarly, there is no warranty on consumable items such as grips, chains, inner tubes, tyres, rims, spokes, brake pads, brake cables, derailleur hangers, etc. Obviously if they arrive and are manufactured incorrectly we will help out.
Parts warranty is valid for on bicycles only, with one specific exception which is any parts listed in our 'Unicycles' category (obviously for use on uniclcyes!).
Before any item bought from us can be considered for replacement under warranty, it must be returned to us for assessment, with its original receipt, and within the warranty period. Any postage costs are not refundable, as detailed by our returns policy.
Items can only be warrantied if they are returned to us by the original purchaser. The warranty is void should the product not remain property of the original customer throughout the complete period of time from purchase until it is returned to ourselves for inspection.
Any goods returned must be clean, and not covered in muck/oil. If a product is too dirty to be inspected, a charge may be made to clean it.
Posting photographs of broken parts on internet forums or social networking websites is not recommended if you wish to pursue a warranty claim.
Items returned by International customers for warranty claims MUST be marked as 'broken' with zero value. If we are asked to pay import taxes and duties for accepting delivery of warranty parts we will refuse the parcel and ask the delivery company to return to sender.
The time that warranty takes to be processed varies between manufacturer. In our experience, here is the maximum time each brand's warranty cases take to be completed:
- Avid: 1-2 weeks
- Crewkerz: 5-7 days
- Czar: 5-7 days
- Echo: 5-7 days
- GU: 5-7 days
- Hope: 1-2 weeks
- Inspired: 5-7 days
- Jitsie: 5-7 days
- Magura: 2-4 weeks
- Monty: 1-2 weeks
- Onza/Tensile: 2-4 weeks
- TNN: 5-7 days
- Trialtech: 5-7 days
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Warranty: Complete Bikes:
To prevent the need for a warranty claim there are numerous steps you can follow. We have produced a series of Video Guides to help with product selection and maintenance, one of which is a specific New Bike Assembly Guide. Also, please ensure all the details on the warranty sheet supplied with the bike are adhered to.
Certain circumstances (such as stripped threads or rounded crank arm tapers) only occur due to a lack of correct maintenance and all manufacturers are aware of these situations, so any claims due to incorrect maintenance procedures are much less likely to be successful.
The warranty does not apply to damage or failure due to accident, abuse, crash damage, neglect or use in competitive situations.
Please note that bikes are not supplied with tools for assembly.
The brakes on trials bicycles will very often make some odd noises, such as squeaking; this is nothing to be worried about! It is just a sign that the brakes are functioning as intended. In most cases it is possible reduce this noise, but it will come with a significant reduction in braking performance too.
On a similar note, due to the various 'standards' on bikes we may have to make slight modifications to parts in order to make them fit together properly. This will always be done with the utmost of care using our high quality machinery, and in most cases will be completely undetectable. It goes without saying that any modifications like this will not affect your warranty.
Finally, please be honest when dealing with us during any warranty situation, we will try our best to resolve any problem you have in a fair way. If you are reasonable with us, we will be reasonable with you. It is not in our interest to have an unhappy customer!
Our website has a built in IP address recognition system which automatically detects your country and displays prices with or without Value Added Tax depending on your location. So, customers located outside the UK, living in the Channel Islands or other tax-free areas will have prices displayed without VAT and billed as such. Please check the flag shown in the top left hand corner of your screen matches your location!
While we, TartyBikes, do our best to ensure prices are up to date and correct, errors may occur and in this case you will be contacted before your order is shipped.
Discount Codes and Promotions:
All discount codes cannot be applied retrospectively, and may be withdrawn at any time. We will usually state how long the offer lasts at the time the discount code is released.
Codes and promotions can only be used against in-stock items, and in certain cases may not be combined with other special offers (including free items).
Any discounts offered are not applicable to Gift Vouchers or trade orders.
The accepted payment methods are listed below. To check the current exchange rate you can visit www.xe.com.
We require international customers to pay all bank transfer fees when sending a bank transfer. Please contact us if you need any information regarding exchange rates, postage, or extra fees.
Credit/Debit Cards (UK orders):
Installed here at TartyBikes is an online credit/debit card payment facility powered by PayPal. For UK online orders we accept most major credit and debit cards (including Visa Electron and Solo, but excluding American Express). When ordering online, you will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect (telephone orders), or our website will display an error message should an internet order not complete fully.
All hosting of payment pages is done using Secure Socket Layer (SSL) Security to maximise safety and security throughout your transaction. Please note that, for internet orders, we cannot guarantee the exact time or date payment will be taken from your account, if you wish for your payment to be taken immediately please inform us at the time of ordering as this is an extra manual process.
Please note that Debit/Credit card payments over the phone cannot be accepted for international orders as our card system can only match UK addresses to transactions.
Cash, Cheque, Postal Order, Bank Transfer, Bank Deposit:
If you wish to pay by any of the above methods, please make your order online and at the final stage 'Save order for telephone payment'. From here, telephone us to confirm we have received the order and let us know which payment method you will be using to pay.
Note that we strongly recommend not paying by cheque as it is the slowest payment method available to our customers as we will not dispatch orders until the cheque has cleared. We are not situated close to a bank and as such we are unable to process cheques very often. Please be prepared to wait for up to one month for your order to arrive if paying by cheque.
PayPal (UK orders):
This is also integrated into our website - you can pay with any debit / credit card or your PayPal account.
Credit/Debit Cards (International orders):
The best way to pay for an international order is online, using any major debit/credit card, via Paypal. Even if you don't have a PayPal account, you can simply enter your card details 'as normal'. The process integrates into our website and is very simple to follow, but if you do require any more help don't hesitate to contact us. Payments made in GBP will have an exchange rate applied from your currency, this is dictated by your bank and calculated at the time of the transaction.
Bank Transfer (International orders):
International Balance Transfers are subject to fees and the customer is responsible for paying all these fees, this is added as an automatic surcharge when you select Bank Transfer payment at checkout. We recommend using one of the other two payment options (Debit / Credit Card, PayPal) where possible as we do not charge any extra for this (your bank may charge you international transfer fees) and they are faster than Bank Transfer. If paying with Bank Transfer, the stock is allocated to you when we receive payment, not at the time of making the order.
Bank Details for International Payments:
Address: 26 Market Street, Chorley, LANCS, PR7 2RX, UK.
Account Name: Tarty Bikes
Failed Online Orders:
All online orders which cannot be fully processed for any reason are given a unique reference number at the end of your checkout. This message also includes our telephone number and asks you to call us to complete your order. This system is in place to protect you from card fraud, such as someone using your card details to have items sent to their address.
All successful online orders are automatically confirmed by email, to the address entered during the checkout phase. If you do not receive this email (check your 'Spam' mailbox too), please give us a call - it is another indication that your order has not been completed successfully. This email is also written confirmation of your order, just in case you encounter any problems.
In most cases where an order fails, our card system deducts the order amount from the available balance on your account (in case the transaction is approved shortly afterwards) but money is not removed from your actual balance until it has been accepted by ourselves by manually approving the transaction. We strongly recommend contacting us if you experience a failed order - it may be possible for your account balance to be temporarily reduced and, of course, we do not wish for that to happen!
Please Note: Email is not an acceptable form of communication for failed online orders. To comply with the Terms and Conditions of our card processor (and thus process your order) we require telephone confirmation.
We are also unable to guarantee the exact date when payment for your order will be debited from your account. This is usually within 1-2 working days of your order being dispatched, but in periods when we are closed it may be longer. We cannot be held responsible for any bank charges incurred should a payment you make to us take you over your overdraft limit.
Availability of our entire stock list is prepared and displayed on our website in real-time. If it says 'In Stock', that means the item is here in our own warehouse, not a 3rd party, and ready for immediate dispatch.
In the rare event of a problem with availability of a product marked 'In Stock', we will contact you, usually within 1 working day. You may then wish to cancel the order, wait until the item becomes available, or order a suitable replacement.
Out of Stock Items:
There are times when items become temporarily out of stock and these items are marked as such in the site.
'On Order' means the item is not in stock, but we have ordered it from our suppliers and are waiting for it to arrive (this can take anything from 1 day to 8 weeks). If you would like to be notified when an item comes back in stock, please fill out the 'Contact me when back in stock' form and our system will automatically email you when we get more stock.
'Sold Out' means that our supplier no longer makes this product, so it will not become available for purchase again in the future.
Accuracy of information:
We put a lot of time and effort into describing and photographing the products we sell. Although we aim for every picture and description to be 100% accurate, mistakes do occur so let us know if you see or read something that isn't correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (unused, subject to our refunds policy). Please note that in the case of complete bikes, the bike will be as described in the text, the photos are for a guide only.
On a similar note, anodised parts will very very rarely match (even of the same brand) - if you are very particular about colour-matching your bike, we strongly recommend picking black or silver products.
Geometries are measured to the nearest 5mm and may vary due to manufacturing tolerances. The same applies for component weights, we do weigh every product but the weight can vary by up to 5% on all items. Weights and geometries are all listed in good faith and subject to change without notice - if you have a very specific requirement we are always happy to measure an individual item for you in advance of purchase.
The items we sell at full price are as up-to-date as possible where known to us. If we have 'old' and 'new' versions of an item in stock, invariably the exiting model will be discounted. Our suppliers frequently change specification or update products without notice. If you feel you would be disappointed to receive a product which is about to be superceded, please contact us before purchase and we will happily pass on any information we have regarding this.
We reserve the right to make changes to our terms and conditions at any time. These will be posted on this page for you to see.
We, TartyBikes, disclaim damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.
User Generated Content:
We want to publish as many of your reviews as possible so please follow the guidelines below to make sure your review is not declined!
- Focus on the product: Please ensure your review concentrates on the product, not our service.
- No swearing, profanities or abuse of other site users: Please keep your reviews polite and suitable for all readers otherwise they will not be published.
- Do not mention other shops or insert links to other websites.
- Be creative, eloquent and be passionate - this will make your review more interesting to other users.
- Justify any comments you make. Eg. If you really like the product, please say why!
- Please check your review for accuracy before clicking "Submit" to send. If you have made an error or wish to cancel your review, you can re-visit it and edit at any time (although it will need to be reviewed again).
Please note that your review will take up to 72 hours to appear following submission.
Thank you for your feedback!
Questions & Answers:
Your questions (and our answers) form a very valuable part of our website, so thank you in advance for your submission!
To ensure your question will be posted, please follow these guidelines:
- Questions should be submitted in English.
- Ensure the question is relevant to the product.
- If applicable, include the variation you want to know about (such as frame length, or brake rotor size) so we can answer your question more accurately.
We reserve the right to not post your question if it contains any of the following:
- Full names, email addresses, web links, phone numbers, postal addresses or other contact information.
- Profanities, discriminatory language, or other language not suitable for a public forum.
- Advertisements, references to other products or websites, spam.
- Critical or spiteful comments about other questions posted on the page or their authors.
We also reserve the right to make changes to your submission in order to improve it's legibility, or not to publish it if we believe the content to be inaccurate / misled. This applies for both Q&A and Reviews.
All profile images are moderated before they can appear on the website, please ensure they contain no copyrighted or obscene material as this will mean they are rejected.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
All pictures, material, code, intellectual property and descriptions are the property of TartyBikes. It may not be copied or used without our prior permission. Thank you.
Address: Tarty Bikes Ltd, Units 3-4, Club Street, Bamber Bridge, Preston, PR5 6FN
Phone: 01772 32 33 33
VAT Registration Number: GB 860 0270 59
Private Limited Company Number: 6131482
Please contact us if you require our bank details for internal transfers.
As always, if you have any queries or questions do not hesitate to contact us.
TartyBikes Ltd, Units 3-4, Club Street, Bamber Bridge, Preston, PR5 6FN