Following the UK leaving the EU, we completely understand that many of our international customers will have questions about what this means for them. From our latest understanding of the new regulations, there will be some changes for customers who are living n the EU.
Our latest interpretation of the rules are as follows:
- Customers living inside the EU who did not previously pay any import fees upon receiving a parcel from us: There have been significant changes, we urge you to read the following information carefully before purchasing!
You will now have to pay additional fees when receiving your parcel. The shipping company (usually Royal Mail - or equivalent in your country - or FedEx) will clear the goods through customs on arrival to your country. At this point, your country's government will calculate and add sales tax (VAT / TVA) at the current rate for your country. The shipping company pays these fees on your behalf, and then you will be billed by the shipping company. This bill will usually including a service charge to cover their work / costs for the customs clearance process and making payment to your country's government.
Because you will now pay sales tax in your country, this allows us to remove UK sales tax, which is 20%. All of our prices for EU customers will now be charged and displayed with the sales taxes removed (ie. all of our prices have had 20% VAT removed).
There is another element of international shipping in addition to sales tax, which is duty. This can be added, at varying rates depending on the item, to international shipments too. However, the UK has made a deal with the EU that certain goods will not have duty added at import. The shipping process we use should mean that you do not pay duty.
To estimate the import fees you will pay, please use the following link: Customs Fee Estimator. Please be aware this does not take into account the fees charged by the shipping company for the work they do on your behalf to clear the parcel through customs.
For full clarity, Brexit has not changed things for our other customers:
- Customers living outside the EU: no changes.
- Customers living inside the EU, but in tax-free countries such as Switzerland and Norway: no changes.
Please note that the above is subject to change as we continually monitor and gain information around the subject. If you concerned about additional fees or taxes, we recommend not buying from us until we release a statement confirming that everything is 100% clear.
Don't hesitate to contact us at any time if you have any questions - thank you!