• Opening Hours.
    Wed: 9.00am to 5.00pm (UK)
  • United Kingdom.
    01772 32 33 33
  • International.
    0044 1772 32 33 33

TartyBikes Price Match Policy

If you find a lower total delivered price on an identical item/order from another authorised dealer, we will do our best to meet that price. Simply give us a call and let us know who is offering a better deal and we will check it out.

Also, don't forget to check the competitor's exact price - we've had quite a few cases where customers have called and asked for a price match, only to find that we are actually already cheaper once things like delivery and any import fees have been taken care of.

 

Conditions:

  • All items being price matched must be in stock with the retailer and available for immediate dispatch, in new condition with full warranty, being advertised by an authorised dealer, whose company is registered with that country's government for trading purposes.
  • If we offer a free item with purchase of another product, the value of the free item will be added to the competitor’s price when calculating the price match amount. For example, with complete bikes we supply at least an hour of labour setting the bike up and a free chainstay protector - total value of £30 or more. This is the amount that will be added to the competitor's price.
  • We are unable to match typographical errors.
  • The item must be posted on the competitor's website; we must be able to view that price.
  • We will not match any auction pricing. This includes any items listed on e-Bay.
  • We will not match prices after a purchase is made or payment is processed.
  • If a price match is made on a full bike it will be a 'like-for-like' deal. We are not aware of any other online retailer who builds the bike to a complete state, checks everything, sets the bike up and then re-boxes - so if we price match a complete bike, it will be delivered to you as it was delivered to us, with no additional time spent in setting up and checking over the bike. If you wish the bike to be removed from the box and checked over this takes around 1 hour of our workshop time. The equivalent cost of this is £25, and will be added to the competitor's price.
  • No additional sales discounts or 'freebies' can be used in conjunction with or in addition to a price match.
  • This offer does not include wheelbuilds, where our expertise and build quality is second to none.
  • Proof of the competitor’s offer is necessary.

 

Exclusions:

Please note that we do not offer a price match on Onza complete bikes. We know there are a number of online retailers offering Onza bikes at highly discounted prices, but from experience the overall package they offer is completely different to ours.

Our Onza bikes are built to a 100% state in our own workshop, meticulously set up and checked over before being re-boxed carefully (including extra packing material over standard) for dispatch. We are not aware of any other shop who does this - in fact, most of our competitors state that they recommended you take your bike to be set up/assembled by a professional on delivery in order to maintain your warranty. You also receive a free TartyBikes Chainstay Protector and Multi Tool (valued at almost £15 in total) with the bike, plus a warranty sheet prepared by ourselves which includes details of how to prevent any future problems with the bike and keep it in good working order.

Every member of our staff is a rider, between us we have been riding trials for over 40 years, so in the rare case that there is a problem with your purchase we will be glad to help.

 

If you have any further questions then don't hesitate to give us a call!

  • © TartyBikes Ltd, 2017
  • Tel. (UK). 01772 32 33 33
  • Tel. (Intl). 0044 1772 32 33 33

TartyBikes Ltd, Units 3-4, Club Street, Bamber Bridge, Preston, PR5 6FN

  • Company No. 6131482
  • VAT. GB 860 0270 59

All prices listed are inclusive of sales tax at the correct rate for your country

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