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Here you can find information about our shipping/postage costs and policy. As always, please don't hesitate to contact us if you have any further questions.

Postage

As riders ourselves, we know how it feels to be charged a crazy amount on postage, so we keep things fair. We never charge you more for delivery than it costs us (especially when taking into account packaging costs) - in fact on a lot of orders we actually lose money on postage!

The main reason for this section is to answer the age-old mail order shopping question... 'When will I get my stuff?!' - read on for full details.

All delivery times are calculated with the assumption that there will be no adverse weather conditions or other external factors affecting your parcel. In extreme circumstances (such as snow, ice, flood, earthquake, motorway closure) there may be a small chance that your delivery could be delayed. These circumstances are out of our control and we are unfortunately unable to compensate for delayed delivery in these cases.

 

UK Mainland:

Update September 2013: We now offer free UK Mainland delivery for orders over £100! (Trade orders over £250 inc VAT.)

Parcels for delivery to UK mainland leave us on one of two delivery services:

Small items sent by Royal Mail 1st Class are usually delivered within 1-3 working days. Royal Mail claim that their 1st Class service delivers 92% of items the next working day, however please allow up to 14 days (two weeks). We are unable to 'chase' or claim for loss of your delivery before this time is up unfortunately. The maximum claim for loss or damage we can make is £20 and this process takes 8 weeks. If you are in a rush for your items or they are valuable, we recommend upgrading to a Next Working Day service using our couriers, Interlink.

Larger items over Royal Mail's size limit, or smaller items where Next Working Day delivery has been specified, are sent by Interlink Express courier service. They will attempt delivery to your address on the next working day after dispatch between 8am and 6pm - please note that Saturday, Sunday and Bank Holidays are not classed as working days, so our standard 'Next Working Day' service will not ever be delivered on Saturdays or Bank Holidays. If nobody is in when they try to deliver, they will note the colour of your front door, the time they tried to deliver and leave a card. From here you can contact the courier company to re-arrange a delivery, or collect the parcel from their depot. They will attempt to re-deliver once the next working day, but you need to contact them after that if you wish to arrange another delivery date.

Interlink also have a handy text message service which can inform you of the estimated delivery time - please fill in your mobile number at checkout if you wish to receive this.

If any Interlink courier delivery has not arrived before 6pm on the next working day after dispatch then please give us a call, we will call the couriers to find out the situation. If you wish to do this yourself we can provide the details for you, no problem, but please note that the company are unable to divulge any information regarding your delivery without the unique tracking number.

If you wish to change the delivery address to one that is served by a different delivery depot after an attempt has been made, there will be another charge and it will take an extra 2 days. Interlink class re-delivery from a new depot as a completely different consignment so this is why they charge us again unfortunately.

Please note that there may be postage surcharges for items sent to UK non-mainland addresses (such as highlands, islands or other remote delivery areas) - our website will inform you of this or we will contact you before dispatch if there will be any such charges. This is not applicable to international shipments.

Once items are posted, they are then in the hands of Royal Mail or our courier service, and as such, we are not directly responsible for any loss or damage to your item - obviously we will do our best to help out though!

 

UK Non-Mainland (Highlands & Islands):

Parcels for delivery to UK non-mainland may leave us on a few different delivery services:

Small items sent by Royal Mail 1st Class are usually delivered within 1-3 working days. Royal Mail claim that their 1st Class service delivers 92% of items the next working day, however please allow up to 14 days (two weeks). We are unable to 'chase' or claim for loss of your delivery before this time is up unfortunately. The maximum claim for loss or damage we can make is £20 and the process takes 8 weeks. If you are in a rush for your items or they are valuable, we recommend upgrading to the Interlink courier service.

Larger items over Royal Mail's size limit, or smaller items where Next Working Day delivery has been specified, are sent by Interlink Express courier service. They will usually attempt delivery to your address on the next working day after dispatch between 8am and 5pm - some Highlands locations are a 2-5 day delivery. Please contact us if you would like to check. Saturday, Sunday and Bank Holidays are not classed as working days, so our standard 'Next Working Day' service will not ever be delivered on Saturdays or Bank Holidays. If nobody is in when Interlink try to deliver, they will note the colour of your front door, the time they tried to deliver and leave a card. From here you can contact the courier company to re-arrange a delivery, or collect the parcel from their depot. They will attempt to re-deliver once the next working day, but you need to contact them after that if you wish to arrange another delivery date.

Interlink also have a handy text message service which can inform you of the estimated delivery time - please fill in your mobile number at checkout if you wish to receive this.

If you wish to change the delivery address to one that is served by a different delivery depot after an attempt has been made, there will be another charge and it will take an extra 2 days. Interlink class re-delivery from a new depot as a completely different consignment so this is why they charge us again unfortunately.

There is a small postage surcharge for certain Highlands locations, this is integrated into the website. Islands locations have a very high surcharge, so it's usually best if we get a manual postage quote for you. We often use DHL and they usually deliver in 2-5 working days.

 

Once items are posted, they are then in the hands of Royal Mail or our courier service, and as such, we are not directly responsible for any loss or damage to your item - obviously we will do our best to help out though!

 

International Deliveries:

The delivery time varies greatly depending on the service you have selected and which country you are in, but please see below for a guide. The countries are just examples, as a general rule the delivery time is longer if you are further from the UK.

Royal Mail ISF: Europe: 5-10 days. USA & Canada: 7-12 days. Australia, Japan, Russia: 10-20 days. All other areas: 10-28 days

FedEx Economy: Western Europe: 2-4 days. Northern and Eastern Europe: 4-8 days. USA & Canada: 2-3 days. Australia, Japan, Russia: 4-8 days. All other areas: 5-9 days.

FedEx Priority: Western Europe: 1-4 days. Northern and Eastern Europe: 2-5 days. USA & Canada: 1-2 days. Australia, Japan, Russia: 3-7 days. All other areas: 4-8 days.

Standard insurance on all services is £50, so if your item is expensive we recommend purchasing additional insurance. If you choose FedEx you will be emailed a tracking link once the parcel is booked. Royal Mail ISF has tracking which can confirm delivery (but doesn't have any more detail) but this isn't emailed to you automatically.

In rare cases it may take up to 6 weeks for your item to be delivered, but we are unable to compensate for slow delivery in any case.

We have very good success with all our delivery service and lots of happy international customers! See our Testimonials for more information.

Our website is built specially to make international shipping easy - just add the parts you would like to your basket and our website will show you the shipping options and prices. You can make payment with your Credit / Debit Card, Paypal, or Bank Transfer. For full details, please click here.

Please note: Customers living outside the EEC (European Economic Community) may have import fees and/or taxes added to their deliveries by you country's customs office when entering the destination country - this is why we remove UK sales tax of 20% for all orders that are sent to outside the EEC.

We do not have any control over these fees and are not legally responsible for them. It is the responsibility of the customer to research into any fees that may be charged and pay these on arrival. You will be able to find information about this on your country's government website. In some cases they may take weeks or months to be billed for these, but usually after 2-3 weeks it is safe to assume that your order has not been subjected to any import fees. As always, if you would like any help with looking into this please don't hesitate to contact us.

Please note that we are only able to accept payments in GBP, but if you wish to check an approximate price in your country's currency you can use the tool below.

 

 

Order Cut-Off Times:

Please note that orders which require workshop attention, such as complete bikes and wheelbuilds, may not be dispatched according to our guidelines below.

Also, in rare cases at extremely busy periods we may not be able to dispatch your order the same day, but we always give priority to orders placed with a next working day service.

Our Interlink courier collection is at around 4pm every day, and as such we cannot guarantee same working day dispatch on orders (requiring this delivery service) placed after 12 noon. Obviously we always do our very best to get orders packaged and sent the same day though, in fact we often take orders right up to 3:45pm and still get them packaged and dispatched for delivery the next day!

Royal Mail items are generally easier to pack are collected around 4:45pm so we are able to increase the ordering deadline for this service to 2pm. Once again, it is highly possible for an order to be placed right up to 4:30pm and still leave the same day (as long as the items are in stock), but we cannot guarantee it. These cut-offs apply to both internet and telephone orders.

Our FedEx collection is made around 2pm each day, so usually if you order before noon on that day we can get your items posted out the same day.

Any orders placed after 2pm on Friday will usually be dispatched on the next working day (usually a Monday, unless it's a bank holiday!).

 

Important note for all delivery services:

Under no circumstances can TartyBikes be held responsible for non-delivery of items if the customer has provided an incorrect address. Postal insurance does not cover this and we are not able to re-dispatch orders where this problem has occurred without payment being taken for the order again. In this case, we will of course refund you if the first parcel dispatched is returned to us. If the incorrectly-addressed order is returned to us, then it's no problem to re-send or refund you for it.

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