TartyBikes Returns Form
Please complete this form in block capitals to ensure clarity.
Completing this form implies that you have understood and agree to our returns terms and conditions.
"New" items with marks from having been fitted or used will not be accepted for refund or exchange.
Section 1: Your Details
Your Name        
Order Number     (On your receipt, six digits)
Delivery Post / Zip Code        
Telephone Number       (In case we need to contact you)
Section 2: Items being returned
1st Item Returned        
Reason for Return          
Action Requested Refund Exchange Warranty (Please circle)
2nd Item Returned        
Reason for Return          
Action Requested Refund Exchange Warranty (Please circle)
3rd Item Returned        
Reason for Return          
Action Requested Refund Exchange Warranty (Please circle)
Please continue overleaf if you require more space.
Section 3: What to do next
1. Ensure that all returned items are sent to us complete, including original packaging if possible and any accessories. Please note that if your returned items reduce your order total under the threshold for free items, you should also return the free items otherwise any refund will be reduced by the value of the free item you received.
2. Fill out this form, making sure all sections are completed.
3. Send the item back to us at the address shown below with this form included. We recommend using a recorded delivery service, such as Royal Mail 1st Class Recorded, which will require us to sign for your parcel when it arrives.
International customers: International returns must be marked as 'RETURN - FAILED SALE' with a value of zero (0) on any customs documentation. If there are any customs fees to pay we will deduct these from your refund/credit.
If you wish to explain in more detail why you are returning a product, please attach a separate note.
Should you have any questions, don't hesitate to call us on 01772 32 33 33, selecting option 3.
Our return address is (please feel free to cut this off and stick it to your parcel):
TartyBikes, Units 3-4
Club Street, Bamber Bridge
Preston, LANCS
PR5 6FN, UK